Shipping & Returns

EU Customers

EU VAT CHANGES

It truly saddens me to have to ask my EU vistors to purchase from the store in a different way, the difference is not being able to provide an instant download link to EU customers.

To be compliant with the new rules I now need to send you the download link manually. The new EU changes with the different taxes are stopping little stores like myself from offering instant download. We now have to manually send you the link, this way we do not have to cover all that is involved with the new rules. If you try to purchase direct from the store you will receive a message saying 'sorry we do not ship to 'your area' at this time.

This is when you need to email me your order and I will take care of the rest for you. Please don't let it put you off from ordering it is really quite simple doing it the new way!

Please see FAQ's above for more information purchasing from my store don't worry it is very easy!

All other Customers
Products are delivered as zip files. You will receive your download link after cleared payment immediately there is no having to wait. Simply click the 'Buy Now' Button and you will be taken to Paypal ~ don't worry if you don't have a Paypal account you can pay by all major credit and debit cards. Once payment is made you will be sent a download link.

To download simply click download and save the file to your computer you can open the file with any photo image software like Photoshop and many more.
All sales of digital products are final and non-refundable.

By completing your purchase you agree that you are purchasing digital, non-tangible goods and as such are not entitled to a refund of said goods, regardless of the reason why.
I will of course, repair or replace any defective products purchased from me, within a period of 7 days from the date of purchase. If you have any problems with downloading the products or unzipping them, please contact me and I will help you. I pride myself quality and customer care so please email me anytime should you have any problems.
Once you have downloaded your product(s) please save to your computer or disc I cannot guarantee that the file will be available for download should you loose it in the future so please make backups.


CONTACTING ME
You may contact me anytime
kayshalady1@sky.com I will answer you within 24 hours usually a lot quicker as I am online everyday.

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